Reviews

Read Our Reviews

We strive to have every customer have a great experience working with Trinity. Our team is respectful, diligent, knowledgeable and timely. But don't just take our word for it. Below are a number of testimonials we've received over the years.

We also invite you to read our reviews online on other sites:

Angie's List Logo      Yelp Logo

If you're a Trinity customer looking to send us a review, please click here.  


new! John & Gayle Gruber said:

We had a complete roof tear off and replacement done in early July 2014. Trinity quickly responded to our request for a quote and scheduled our job within two weeks after we awarded them the work. Their work crew was professional, efficient and pleasant to have around the house. The quality of work was excellent, and they left the house and yard very clean after they finished each day. We highly recommend Trinity Home Remodeling!

Review from Angie's List — Jonathan from Rochester says:

John called me back promptly to provide a time for him to come out for an estimate. I felt he gave me a very fair assessment of the situation and made me feel comfortable he was providing me the right service to fix our issue. I met with 5 contractors total and John gave me the best feeling. His staff showed up exactly when he said they would and completed both jobs in reasonable amount of time. Our roof looks great and the ceiling replaced looks great. I would definitely recommend John and Trinity Home Renovations and will use them for any projects for my home going forward.


Susan says:


Maggie and Scott from Chili, NY say:

Right from the start we felt comfortable with John. He helped us pick out ties, tubs, etc. for our new bathrooms. His employees, Mike and Vickie, we're nice to work with and we're very knowledgeable in all aspects of bathroom renovations. We are so pleased with Trinity Renovations that we plan to use them again to do our kitchen. Thanks John, Mike and Vickie for all your hard work.


Mike T. says:

Had a fantastic experience with Trinity Home Renovations. They were professional and very knowledgeable. From the time John came in to provide the estimate to the time the installers finished the project, the Trinity team was a pleasure to deal with. We had our main floor windows replaced along with our rear sliding glass door.

Trinity beat the price of a couple of the bigger name local companies and I am confident that the materials used were on par or better than those quoted by the other companies. The work was guaranteed and the products have a lifetime warranty. The lead time from estimate to install was about 4 weeks (half the time quoted by the other companies). The install team was very friendly and very accommodating. We have an 8 month old at the house and they were willing to help work around his nap schedule by moving to other areas of the house while he was sleeping.

The total project took about 4 days to complete (the door being replaced was non-standard and required more intense finish work than a normal install). Each day the team arrived when they said they would, and they always left the house as clean as it was when they arrived (or cleaner). They showed great attention to detail, they took the time to ensure the finish work was done right and to our satisfaction. The finished product is fantastic and we couldn't be happier. Would definitely recommend Trinity to a friend.


Charlie K. says:

During the past year I have employed Trinity to install a new roof and of recent, remodel a downstairs bathroom. The work of Trinity was superlative! Our roof was leaking and we desperately needed a new one so I opened the phone book and when I found Trinity I knew I had found THE company I could trust. John came over and covered all the ins and outs of what would be done, when it would be done and how it would be done. John and his Trinity gang completed the roof during a severe heat wave never wavered and completed the roof in record time. John also has his workers do extra little things without raising his fees which is not expected from most companies in Rochester.  

John recently rebuilt our downstairs bathroom which is about the size of a phone both. My wife was very particular about this job and I cringed when I heard what she desired. John WENT OUT OF HIS WAY to find and install all that my wife wanted and my wife was delighted with the results. The job was so good that on the last day of work as the workers were preparing to leave, one of them found a spot on the wall about the size of a pinhead. They would not leave without the area being repainted! I would ask how many other companies would do that.  

My wife and I are now preparing to do the upstairs bathroom and John and his Trinity crew have the job! They deserve it. I want to thank John, Mike, Vicky (s) and Eric for their dedication, friendship and honesty. They are all to be commended for their dedication to duty. Job well done guys!  Charlie


Robowriter 7 on Google+ says:

John and his team installed my roof a couple of years ago. The work was outstanding. John came by every day to supervise the work and make sure it was going as planned, and when it was done the cleanup was very thorough. The customer service from beginning to end was first rate. He responded to every communication in a timely and helpful fashion. And recently, when a wind storm damaged the gutter, John came out himself on a bitterly cold and windy day and took care of the repairs himself. Highly recommended.


Jennifer M. says:

Trinity Home Renovations replaced my roof last week. They did a great job! I will definitely be hiring them again for other projects around my home.


Diana and Rollie Adams from Pittsford NY say:

A friend of our attends the same church as John, and she recommended him to us. We met with him and discussed replacing our roof. We were impressed with his work ethic, his willingness to spend as much time as was necessary to answer all our questions, and his openness in discussing his faith. After inspecting our roof, he told us that our roof was fine, just needed cleaning. We then talked to him about renovating one of our bathrooms. He told us that he could do the work and how long it would take and gave us an estimate that we considered very fair and reasonable.

He and his crew completely gutted the bathroom. They repaired and leveled the subfloor; laid new floor tiles; tiled the walls; installed a vanity with sink, tub, commode, and cabinet; replaced lights; and installed a new mirror and all new fixtures. The job was done as John said it would be and within the time frame that he gave us. My new bathroom is absolutely beautiful and we are completely thrilled with it.

John's crew for this job was friendly but worked diligently. They laid cloths over the floor and cleaned up every day before they left - even to the extent of getting on their hands and knees and using a whisk brush and dustpan to get up any tiny bits of trash off the floor. They always arrived on time to start work and kept us updated on what they were doing each day. We were asked regularly if we were satisfied with the work as it progressed and our answer was always "Yes!". I have never had so much work done in my home and been inconvenienced so little. They actually apologized for the noise they had to make to tear the old tile out.

We highly recommend John and his company. I cannot say enough good things about our experience. We have several more projects to do, and we are delighted that John is willing and able to do them. He and his crews are truly a blessing to us.


Joshua C. Pies from West Irondequoit, NY says:

I'm a very satisfied customer -

When John from Trinity came to my home to estimate the roof he was the 4th of 4 estimates I took. The first three were a real trip —one was scruffy, smelly, and short with me. The other two were  used car salespeople and I felt like I was being scammed. Then John comes here and he's just a real guy. Genuine, experienced, and very relaxed. Still, I called on his references and a few of them were people I had met before - Rochester is a very small place sometimes. Well... There were all stellar reviews. I gave it a shot and signed a contract with John. 

We are so glad we did. The roof looks amazing and his crew was so respectful. They were here very early (7am) and they did not play music that we could hear until after 9am and even then it was quite when compared to roofs that have been done in my neighborhood before. One of the ground workers (someone's gotta keep doing clean up) was a nice kid who had to compliment us on our blue shingle choice. It's nice to have happy people working on my property.

 With a 50yr GAF warranty, an honest contractor, and hard working and kind laborers on the job I feel very confident in the home improvement we've made.

Thanks to John and his team!
Joshua C. Pies, W. Irondequoit NY

Watch Josh tell his story on video:


Kelly W. from Rochester, NY says:

"LOVED!!!!  I had two VERY bad experiences with contractors in the past so I was nervous to say the least.  We met John because of Neighbor Works which is a grant program for city residents. You are given the choice of 3 contractors which you meet with and they bid out the job.  We went with Trinity because of John... We loved his presentation of other jobs he did and he was a mellow and low pressure kind of guy and he stayed that way for the entire job. If there was a problem that came up, he told me "don't worry about it, I'll take care of it" - AND HE DID!! They completed the job in about 3 weeks and were on time every day!  They also discovered some electrical problems caused by the previous contractor and took care of it for us. I won't use anyone else - I couldn't get better service!  I recommend them %100."


Debbie A. from Rochester, NY says:

"In April of 2012 I had the honor of hiring John to do a complete tear off and installation of a new roof. ( WOW )!!!!... You would not believe the terrific job they did. You know the job has to be great if my neighbors drive by or walk by just to tell me the roof looks great. John and his team were so nice and they all have great personalities. They took the time to tell me everything they were doing, any questions I asked they answered them, I even tried to throw them off by joking with them while working, guess what-it didn't work. They were still joking while working. I couldn't believe how fast they finished the job. The clean-up was cleaner then when they started. That left me saying WOW again. I can see Trinity Home Renovations being at the top in this field of work and I will definitely recommend them to everyone. Thanks John for a great roof. P.S Don't forget to keep looking for me good luck."

 


Cheryl S. from Rochester, NY says:

"In April of 2010 I was told I needed to bring my father from Las Vegas to Rochester because his oncologist felt there was nothing more he could do. I did not have a bathroom downstairs at the time. I had the pleasure of meeting John at my place of employment and knew of his great reputation with customers. I called him  he came over to inspect the possible sites. Well he converted my pantry in a bathroom with an amazing stand up shower (Because of the remodeling no one knows there's a bathroom off my kitchen-incredible) and while he was there I decided to gut my kitchen, have a new deck built and opened my dining room wall to add french doors leading to my new deck! The quality of Trinity Renovations is first rate. The men on his crew are extremely professional and courteous. The true blessing was when my father saw his bathroom and cried. I would have done anything for my father and John made it happen. Thank you so much for allowing me to care for my Daddy until God called him home. Top notch and I strongly recommend Trinity Renovations and have to many people!"

Watch Chery tell her story on video:

 

Yes, we have even more Testimonials! Keep Reading >