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Written Customer Reviews

**NEW** John & Gayle Gruber said:

We had a complete roof tear off and replacement done in early July 2014. Trinity quickly responded to our request for a quote and scheduled our job within two weeks after we awarded them the work. Their work crew was professional, efficient and pleasant to have around the house. The quality of work was excellent, and they left the house and yard very clean after they finished each day. We highly recommend Trinity Home Remodeling!

Review from Angie's List — Jonathan from Rochester says:

John called me back promptly to provide a time for him to come out for an estimate. I felt he gave me a very fair assessment of the situation and made me feel comfortable he was providing me the right service to fix our issue. I met with 5 contractors total and John gave me the best feeling. His staff showed up exactly when he said they would and completed both jobs in reasonable amount of time. Our roof looks great and the ceiling replaced looks great. I would definitely recommend John and Trinity Home Renovations and will use them for any projects for my home going forward.

Maggie and Scott from Chili, NY say:

Right from the start we felt comfortable with John. He helped us pick out ties, tubs, etc. for our new bathrooms. His employees, Mike and Vickie, we're nice to work with and we're very knowledgeable in all aspects of bathroom renovations. We are so pleased with Trinity Renovations that we plan to use them again to do our kitchen. Thanks John, Mike and Vickie for all your hard work.

Mike T. says:

Had a fantastic experience with Trinity Home Renovations. They were professional and very knowledgeable. From the time John came in to provide the estimate to the time the installers finished the project, the Trinity team was a pleasure to deal with. We had our main floor windows replaced along with our rear sliding glass door.

Trinity beat the price of a couple of the bigger name local companies and I am confident that the materials used were on par or better than those quoted by the other companies. The work was guaranteed and the products have a lifetime warranty. The lead time from estimate to install was about 4 weeks (half the time quoted by the other companies). The install team was very friendly and very accommodating. We have an 8 month old at the house and they were willing to help work around his nap schedule by moving to other areas of the house while he was sleeping.

The total project took about 4 days to complete (the door being replaced was non-standard and required more intense finish work than a normal install). Each day the team arrived when they said they would, and they always left the house as clean as it was when they arrived (or cleaner). They showed great attention to detail, they took the time to ensure the finish work was done right and to our satisfaction. The finished product is fantastic and we couldn't be happier. Would definitely recommend Trinity to a friend.

Charlie K. says:

During the past year I have employed Trinity to install a new roof and of recent, remodel a downstairs bathroom. The work of Trinity was superlative! Our roof was leaking and we desperately needed a new one so I opened the phone book and when I found Trinity I knew I had found THE company I could trust. John came over and covered all the ins and outs of what would be done, when it would be done and how it would be done. John and his Trinity gang completed the roof during a severe heat wave never wavered and completed the roof in record time. John also has his workers do extra little things without raising his fees which is not expected from most companies in Rochester.

John recently rebuilt our downstairs bathroom which is about the size of a phone both. My wife was very particular about this job and I cringed when I heard what she desired. John WENT OUT OF HIS WAY to find and install all that my wife wanted and my wife was delighted with the results. The job was so good that on the last day of work as the workers were preparing to leave, one of them found a spot on the wall about the size of a pinhead. They would not leave without the area being repainted! I would ask how many other companies would do that.

My wife and I are now preparing to do the upstairs bathroom and John and his Trinity crew have the job! They deserve it. I want to thank John, Mike, Vicky (s) and Eric for their dedication, friendship and honesty. They are all to be commended for their dedication to duty. Job well done guys! Charlie

Robowriter 7 on Google+ says:

John and his team installed my roof a couple of years ago. The work was outstanding. John came by every day to supervise the work and make sure it was going as planned, and when it was done the cleanup was very thorough. The customer service from beginning to end was first rate. He responded to every communication in a timely and helpful fashion. And recently, when a wind storm damaged the gutter, John came out himself on a bitterly cold and windy day and took care of the repairs himself. Highly recommended.

Jennifer M. says:

Trinity Home Renovations replaced my roof last week. They did a great job! I will definitely be hiring them again for other projects around my home.

Diana and Rollie Adams from Pittsford NY say:

A friend of our attends the same church as John, and she recommended him to us. We met with him and discussed replacing our roof. We were impressed with his work ethic, his willingness to spend as much time as was necessary to answer all our questions, and his openness in discussing his faith. After inspecting our roof, he told us that our roof was fine, just needed cleaning. We then talked to him about renovating one of our bathrooms. He told us that he could do the work and how long it would take and gave us an estimate that we considered very fair and reasonable. He and his crew completely gutted the bathroom. They repaired and leveled the subfloor; laid new floor tiles; tiled the walls; installed a vanity with sink, tub, commode, and cabinet; replaced lights; and installed a new mirror and all new fixtures. The job was done as John said it would be and within the time frame that he gave us. My new bathroom is absolutely beautiful and we are completely thrilled with it. John's crew for this job was friendly but worked diligently. They laid cloths over the floor and cleaned up every day before they left - even to the extent of getting on their hands and knees and using a whisk brush and dustpan to get up any tiny bits of trash off the floor. They always arrived on time to start work and kept us updated on what they were doing each day. We were asked regularly if we were satisfied with the work as it progressed and our answer was always "Yes!". I have never had so much work done in my home and been inconvenienced so little. They actually apologized for the noise they had to make to tear the old tile out. We highly recommend John and his company. I cannot say enough good things about our experience. We have several more projects to do, and we are delighted that John is willing and able to do them. He and his crews are truly a blessing to us.

Joshua C. Pies from West Irondequoit, NY says:

I'm a very satisfied customer -

When John from Trinity came to my home to estimate the roof he was the 4th of 4 estimates I took. The first three were a real trip —one was scruffy, smelly, and short with me. The other two were used car salespeople and I felt like I was being scammed. Then John comes here and he's just a real guy. Genuine, experienced, and very relaxed. Still, I called on his references and a few of them were people I had met before - Rochester is a very small place sometimes. Well... There were all stellar reviews. I gave it a shot and signed a contract with John.

We are so glad we did. The roof looks amazing and his crew was so respectful. They were here very early (7am) and they did not play music that we could hear until after 9am and even then it was quite when compared to roofs that have been done in my neighborhood before. One of the ground workers (someone's gotta keep doing clean up) was a nice kid who had to compliment us on our blue shingle choice. It's nice to have happy people working on my property.

With a 50yr GAF warranty, an honest contractor, and hard working and kind laborers on the job I feel very confident in the home improvement we've made.

Thanks to John and his team! Joshua C. Pies, W. Irondequoit NY

Watch Josh tell his story on video:

Kelly W. from Rochester, NY says:

"LOVED!!!! I had two VERY bad experiences with contractors in the past so I was nervous to say the least. We met John because of Neighbor Works which is a grant program for city residents. You are given the choice of 3 contractors which you meet with and they bid out the job. We went with Trinity because of John... We loved his presentation of other jobs he did and he was a mellow and low pressure kind of guy and he stayed that way for the entire job. If there was a problem that came up, he told me "don't worry about it, I'll take care of it" - AND HE DID!! They completed the job in about 3 weeks and were on time every day! They also discovered some electrical problems caused by the previous contractor and took care of it for us. I won't use anyone else - I couldn't get better service! I recommend them %100."

Debbie A. from Rochester, NY says:

"In April of 2012 I had the honor of hiring John to do a complete tear off and installation of a new roof. ( WOW )!!!!... You would not believe the terrific job they did. You know the job has to be great if my neighbors drive by or walk by just to tell me the roof looks great. John and his team were so nice and they all have great personalities. They took the time to tell me everything they were doing, any questions I asked they answered them, I even tried to throw them off by joking with them while working, guess what-it didn't work. They were still joking while working. I couldn't believe how fast they finished the job. The clean-up was cleaner then when they started. That left me saying WOW again. I can see Trinity Home Renovations being at the top in this field of work and I will definitely recommend them to everyone. Thanks John for a great roof. P.S Don't forget to keep looking for me good luck."

Cheryl S. from Rochester, NY says:

"In April of 2010 I was told I needed to bring my father from Las Vegas to Rochester because his oncologist felt there was nothing more he could do. I did not have a bathroom downstairs at the time. I had the pleasure of meeting John at my place of employment and knew of his great reputation with customers. I called him he came over to inspect the possible sites. Well he converted my pantry in a bathroom with an amazing stand up shower (Because of the remodeling no one knows there's a bathroom off my kitchen-incredible) and while he was there I decided to gut my kitchen, have a new deck built and opened my dining room wall to add french doors leading to my new deck! The quality of Trinity Renovations is first rate. The men on his crew are extremely professional and courteous. The true blessing was when my father saw his bathroom and cried. I would have done anything for my father and John made it happen. Thank you so much for allowing me to care for my Daddy until God called him home. Top notch and I strongly recommend Trinity Renovations and have to many people!"

Watch Chery tell her story on video:

Gloria A. Morgan from Rochester, NY says:

"It all started with the replacement of my deteriorating concrete steps with custom wooden steps for my back entrance. That’s where my personal experience with Trinity Home Renovations began about 18 months ago. I was pleased with their work from beginning to end. That experience sealed my decision to use them for major remodeling and upgrading of my home. My home was built in t...he 1920’s. Even though there was an upgrade in the ‘70’s, the look was not stellar. We needed a makeover. Talking directly to the owner was a delight. His demeanor and professionalism set me at ease about what was ahead—not having access to one-fourth of my home for five to six weeks. I was comfortable in trusting his employees and subcontractors to do quality work to my satisfaction. They arrived and left as scheduled. If there was a change, I was notified. Thanks to technology, text messaging was the most convenient mode of communication. Once the work began, I was informed at the end of the day about the progress made, what to expect the next day, and what decisions I needed to make. Timely planning allowed for peace of mind—there were no last-minute surprises. Clean up was made daily so that the areas under construction were not in total disarray. Every attempt was made to cover up furniture, electronics, etc. so that there would be no damage or harm to them. I really appreciated that. The owner regularly asked for feedback to ensure that I was satisfied. He was patient with me when I delayed decisions; he really had my best interest in mind. If I had a concern, it was immediately addressed. I’m back in my remodeled kitchen, family room, and bath. The new windows, interior doors, furnace, gutters, as well as well as exteriors doors and storms are super. Family and friends are impressed and are in awe about the transformation. I’m totally satisfied and highly recommend Trinity. They are committed to quality and excellence!"

Frank D. from Greece, NY says:

"I needed to replace my roof and I called Trinity and talked to John. I told him what I needed and what I was able to afford. John came over that same day and inspected my roof and gave me a quote. He explained in great detail of what he could do and the materials he would be using. He did not pressure me and let me have a couple of days to think about my decision. I looked over the other quotes I got from others and Trinity was my choice. The guys that did the work was superior. They made sure to protect my wife's flowers around the house, did a great job of cleaning up and finished a day sooner then what was quoted. I will definitely use Trinity for other jobs I will need. Thanks for the great job Trinity."

Rebecca K. and Andrew S. from Rochester, NY say:

We were completely satisfied by the work done by Trinity Renovations. We needed a full tear off and re-roof. We had acquired five estimates and Trinity was the most reasonable. We were ultimately 100% pleased with the outcome! The crew came to our home on time each day with John the owner on site at least part of the day. He even showed up on Saturday evening (with his family in the car on the way to a birthday party) to check on the progress! Complications that arose were handled fairly.We would recommend Trinity and have since then. Trinity is a great find!"

Luke R. from Webster, NY says:

"In October of 2010 I was adding an addition onto my home, doing most of the work myself I was on a strict schedule to beat the weather. To take some of the pressure off me I decided to call around and get some prices on the framing and roofing. I called five guys and decided to go with Trinity. Here's a few reasons why, my return phone call was very quick. Talking to the owner (John) was great, he was polite and did what he had to do to meet my strict time schedule. Trinity's price also beat out the other guys. I'm also satisfied with the end result, they completed the original contract work in three days, Leaving me so happy I ask them to do the siding while they were there. The best part for me in the end is that I had a written out warranty. I will always recommend Trinity!"

Kenyetta C. from Rochester, NY says:

"I had Trinity do some work on my home a couple of years ago. They did my roof, all my windows and siding at one time in December! They did a speedy job despite the weather and john was very hands on, and took the time to explain the work, and listen to my concerns. He never made me feel less that his most important client. I can’t not express my satisfaction enough. John is an honest man and is very hands on. He and his team were very professional. They did a great job at being respectful, and cleaning up after the job was done. When I have future work done on my home, I would call Trinity back in a heartbeat."

Carolyn D. from Webster, NY says:

"Trinity removed a couple of walls in my newly purchased home. I was pleased with their customer service & price so much that when the hot water heater broke I asked John to replace that as well. Fast, friendly, reliable service at a good price. When I need more renovations I will call on Trinity."

Karen M. from Rochester, NY says:

"I used Trinity Home Renovations Inc, to replace our whole roof.Trinity Home Renovations Inc. showed up when they said they would. They do the work, if anything comes up that is unexpected your contacted right away, and together you figure out what the next step is. Work is high quality. I always feel so secure that what is being done it going to be lasting. The owner, does some of the work, and has sub-contractors that he works with on a regular basis. He has long standing relationships with the workers. He is there on site from time to time, checking to make sure and asking the workers to follow up if he sees anything. Pays attention to the finest detail to make sure the job is done right, If I have any questions about the work, he will come back to the site until I am completely satisfied with the work. He is really easy to work with. I don't get stressed out with them, I feel at ease. They clean up so well."

Susan G. from Rochester, NY says:

"Now that's good business. Working with John & his team was wonderful. John was responsive, courteous & very honest about the appraisal of my garage roof. I was under a tight deadline because of my insurance company and John was very understanding. He made it happen even when his schedule was already completely full. His team did a great job and the clean up was spotless. He was also very reasonably priced after reviewing several bids. I will work with them on my next project for sure. Thanks!"

Paul B. from Webster, NY says:

"Professional and Perfect. Trinity handled my basement remodel with professionalism, speed and accuracy. John is a great guy and really knows his stuff. The results are perfect."

Diana from East Rochester, NY says:

"Highly Recommend! Trinity put together the most comprehensive proposal I've seen in some time, including insurance info, references, material options and cost analysis. John and his crew worked tirelessly from sun up to sun down, and were immaculate about clean-up each day. The roof looks great, I'm happy and the overall experience was wonderful. I would have them back to do additional jobs in a heartbeat!"

Al S. from Rochester, NY says:

"Best I've Known. John has done multiple projects for me including roofing, plumbing, bathroom redecorate, and general carpentry. Since I live out of town, I was in desperate need of a contractor I could trust to do both small and large jobs. John has fulfilled that need many times over. We communicate with each other well and I have been completely satisfied with everything he has done. I wouldn't hesitate to recommend him to my closest friends or relatives."

Josh S. from Greece, NY says:

"John was very prompt from the initial meeting until the final work was done. The work was done as scheduled and planned. The overall work was completed professionally and completely to my satisfaction. Communications took place with both e-mail and by phone and both were very timely. John decided to buy a different tub and surround than we had talked about, but called me right away for my approval. He also sent me a copy of the materials bill via e-mail, so I could see exactly what he purchased. One of the best experiences I've had with a contractor in many years."

Eliot from Rochester, NY says:

"Last January we hired Trinity to do a complete tear-off roof, new front steps, and bathroom exhaust fan installation. The quality of all the work was excellent. We are extremely happy with John and his crew, they truly did an outstanding job. They were faced with some difficult circumstances, as my old home presented some unexpected challenges to them. But like the true professionals that they are, John and his crew rose to the occasion, and were able to find creative solutions to each problem. It has been over a year now and despite being put on in the dead of winter, the roof hasn't leaked a single drop. Each of the workers were polite and hardworking, and I felt completely comfortable having them in my home with my wife and kids. I would recommend Trinity to anyone looking for a skilled, personable, and highly professional contractor for any home improvement project."

Bob P. from Rochester, NY says:

"John and the Trinity team provided a quick response on my quote request, a professional presentation of project materials, a competitive quote, and quality work. His team was courteous, friendly, and made sure you didn’t even know they were there (great clean-up) after completing the project ahead of schedule. I will have the Trinity team return for future projects as the need arises."

Cindy M. from Rochester, NY says:

"My experience with Trinity Home Renovations (John and his staff), exceeded my expectations. From day 1 to finish, they treated me, my home, and my neighborhood with a great deal of respect. The job was completed on time, and the quality of their work was far superior to any other contractor I have used in the past. Their attention to detail was outstanding. I was especially grateful for the walk through every day to let me know what they had did, what they were working on the following day(s), and anytime they had a question on the work I had requested, they offered great alternatives that would be best suited for my home. I have highly recommended them to my family, friends, and neighbors."

Thomas B. from Greece, NY says:

"Trinity Home Renovations takes time to understand what you need, answer any questions you might have, and follows that up with quality and timely service. Unlike other contractors Trinity (John) took the time to return calls, answer questions, and address concerns in a timely fashion."

Jason O. from Rochester, NY says:

"I hired Trinity to install a new roof, properly vent it, and paint the house along with some other minor repairs. Because it was late in the season I agreed they would finish the roof, and paint the house in the spring. I was impressed how diligent they were with the roof. Venting was a challenge as the attic was improperly finished years ago; insulation that was installed blocked proper roof ventilation. They installed baffles from the outside and vented between each rafter in the soffits. Later in the year we had a rare windstorm that damaged some of the shingles, and John and his team were there the next day and replaced the damaged shingles.

Painting also ended up being more challenging than expected. Poor adhesion on the old paint made for a longer than expected time to scrape and clean. I was impressed that every day they would clean every paint chip on the ground up. When it came time to paint the dramatic change in color I had selected,( light blue to bright yellow) which meant they had to paint 2-3 coats, which they did without question. The resulting job was all around excellent and very precise. Clean-up was complete and thorough. I would recommend Trinity to anyone seeing a home improvement contractor without hesitation. They are professional, trustworthy, hardworking, efficient, and reasonably priced."


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